Shipping Policy

This Shipping Policy applies to all orders placed through our official website, standardizing all rules and specifications regarding order processing, shipment arrangement, delivery timeline, customs handling and order logistics related services. The policy is formulated to ensure transparent, stable and standardized logistics service for all global customers. All users who complete order placement and payment fully recognize and agree to the shipping service terms specified in this policy.

1. Order Processing & Shipment Arrangement

All orders will enter the official verification and processing procedure immediately after successful payment confirmation. Our team will strictly check the order information, product integrity and packaging standards to ensure that all goods meet delivery qualifications before shipment. Standard order processing and shipment arrangement will be completed within 1 to 3 working days to guarantee orderly and efficient order fulfillment.

During order processing period, users can check the real-time order status through the official website channel. Once the shipment is arranged, the system will update the logistics status synchronously, so that users can keep track of the subsequent delivery progress of the order.

2. Standard Delivery Timeline

We adopt stable and mature global logistics distribution channels to deliver goods to user-designated delivery addresses around the world. After the goods are dispatched from the warehouse, the whole delivery process including international transportation, customs clearance and local distribution will be completed within 6 to 12 working days under normal logistics and customs conditions.

The delivery timeline is a standard cycle for conventional orders. Individual orders may have slight delays due to objective factors including customs inspection adjustment, local logistics operation arrangement, regional transportation restrictions and other uncontrollable external factors. We will actively follow up and promote the logistics progress of delayed orders to ensure the final safe delivery of goods.

3. Customs & Related Fee Instructions

We undertake all customs duties, import fees and official handling charges incurred during international transportation and customs clearance procedures of all orders. All expense related procedures are uniformly handled by our team, and customers do not need to bear any additional fees or conduct independent customs processing operations.

In the whole logistics and customs clearance process, there is no hidden charge or additional expense item for users. The only payment amount for customer orders is the product price displayed and confirmed during checkout.

4. Delivery Information Confirmation

Users shall ensure the accuracy and completeness of the recipient information submitted during order placement, including recipient name, valid contact method, detailed delivery address and other key information. Incorrect or incomplete address information may lead to logistics delay, package return or delivery failure.

We will deliver the goods strictly in accordance with the user confirmed delivery information. For delivery problems caused by incorrect user information filling, we will actively assist in follow-up processing, but shall not bear the corresponding responsibility and resulting additional costs.

5. Package Safety & Abnormal Logistics Handling

All products are packaged with professional protective packaging materials before delivery to avoid product damage, extrusion and contamination during long-distance transportation. Our team will strictly inspect the packaging tightness and integrity of each package to maximize the safety of goods in transit.

In case of abnormal logistics situations such as package loss, severe transportation delay and package damage during delivery, users can contact our official customer service channel in a timely manner. We will verify the logistics situation as soon as possible, provide targeted solutions, and properly handle all logistics abnormal problems to protect users’ legitimate shopping rights and interests.

6. Logistics Service Update

We continuously optimize global logistics channels and delivery service standards according to service operation iteration and international logistics environment changes, so as to improve delivery efficiency and user shopping experience. We reserve the right to adjust the logistics service process and relevant specifications appropriately.

Once the shipping policy terms and service standards are adjusted, the latest version will be published on the official website and take effect immediately. Users’ continued use of the website shopping service is deemed to accept the latest Shipping Policy terms.