Privacy Policy

This Privacy Policy describes how we collect, use, store, and protect personal information submitted by users when accessing and shopping on our website. This policy aims to help all users clearly understand our information processing rules and fully guarantee personal information security and user privacy rights. All service behaviors on this website strictly follow open and transparent principles, focusing on protecting user data security and personal privacy.

By browsing this website, registering an account, and completing order purchases, users fully recognize and agree to the information collection and usage rules specified in this Privacy Policy. This policy applies to all visitors, registered users, and purchasing users of the website.

1. Information We Collect

We only collect necessary user information that is actively submitted by users during website access, consultation, and order transactions, to ensure the normal operation of website services, order delivery, and after-sales support. We will not actively collect any irrelevant personal information, nor secretly obtain user private data through hidden technical means.

The main information we collect includes basic personal information and order service information actively provided by users. Basic information covers user name, contact information, and valid delivery address required for order delivery. Order service information includes order records, purchased product information, payment verification information, and user service consultation records generated during the user’s shopping process.

All collected information is limited to the scope required for website operation and user service. We will not collect sensitive private information including but not limited to user personal identity certificates, private location records, and irrelevant personal preference data without user authorization.

2. How We Use Collected Information

All user information we collect is only used for daily service operation, order fulfillment, user experience optimization, and legitimate service guarantee, and will never be used for unauthorized commercial promotion, private leakage, or illegal data trading. The specific usage scope of user information is limited to the following legitimate service scenarios.

First, we use user information to complete order processing and global logistics delivery services, including order confirmation, product delivery arrangement, logistics information update, and accurate delivery of goods to user designated addresses, to ensure the smooth completion of all user shopping orders.

Second, user information will be used for customer service and after-sales guarantee work, including replying to user product consultation, order status inquiry, return and refund service processing, solving user shopping problems, and recording user feedback to provide targeted after-sales support for each user.

Third, we will use legitimate user order data and service feedback information to optimize website product display, service process and user shopping experience, adjust product structure and service strategies, and continuously improve website service quality to meet user daily shopping and wellness product purchasing needs.

In addition, user valid information will be used for account security verification and abnormal order identification, to effectively prevent abnormal transactions, illegal operations and account security risks, and protect user property and account security.

3. Information Storage and Protection

We adopt standardized data storage management mechanisms and mature network security technical means to protect user personal information and order data comprehensively. All user information is stored in secure server systems with strict access authority management. Only authorized professional operation and service personnel can access user data within the scope of service work, and all data access behaviors are recorded in real time to ensure traceability of all operations.

We have established complete data security protection measures to prevent unauthorized access, disclosure, tampering, loss and misuse of user information. We regularly update security protection technologies and optimize data management processes to resist network security risks such as illegal intrusion and data leakage, and fully protect user data security in all links of collection, storage and use.

We will retain user information only during the valid service cycle and necessary data retention period. When user data is no longer needed for service support and platform operation, we will take standardized and safe data clearing measures to completely delete user related information and avoid long-term redundant storage of user private data.

4. Information Sharing and Disclosure

We strictly abide by the principle of user privacy protection, and will never sell, rent, trade or leak user personal information to any third-party institutions, enterprises and individuals without explicit user authorization. All user private data and order information are independently managed by our platform and will not be arbitrarily shared with external parties.

In order to ensure the normal completion of user orders and logistics services, we may provide necessary and minimal user delivery information to cooperative logistics and transportation service providers. The shared information is only limited to the content required for goods delivery, and the cooperative institutions are required to strictly abide by privacy protection rules, prohibit the use of user information for other purposes, and undertake corresponding confidentiality obligations.

We will not take the initiative to disclose user information to the outside world under any conventional circumstances. For any information sharing behavior related to user privacy, we will strictly control the scope of information and ensure that all operations are based on legitimate service needs and privacy protection principles.

5. User Rights and Choices

All users have independent rights to view, modify and update their personal information and order data on the website. Users can independently adjust personal profile information, correct wrong delivery information, and view historical order records through the personal account page to ensure the authenticity and accuracy of personal data.

Users have the right to withdraw information authorization at any time. If users no longer agree to our collection and use of personal information, they can contact us through the official channel on the website to submit relevant applications. We will stop the corresponding information processing behavior after verifying the user’s identity, except for the data information that needs to be retained due to completed order services.

For any questions, doubts or demands related to personal privacy and data processing, users can initiate consultation and feedback through the official contact page of the website, and we will provide timely reply and professional processing services.

6. Policy Update and Adjustment

We reserve the right to appropriately adjust and optimize the content of this Privacy Policy according to platform service iteration and service standard upgrade. When the policy content is updated, we will publish the latest version on the official website page in a timely manner, and the updated policy will take effect immediately after publication.

Users’ continued browsing, access and shopping on the website after the policy update is regarded as recognition and acceptance of the latest Privacy Policy terms. We recommend that users check this page regularly to understand the latest privacy protection rules and service standards.